If you need to return an item, follow the simple steps below:
Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
These items must be included in package:
- The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
- A note with the RA# and a brief description of the issue that caused you to return the glasses.
- A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.
Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)
You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.