Help Center
Frequently Asked Questions
Guide to Prescription Lenses
Sunglasses
Returns
Payment
- What is included in the price of the glasses?
- Can I put my refund on a different credit card than I used on the order?
- How do I use my store credit?
- Do you provide itemized receipts?
- Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
- Do you accept insurance?
Ordering
- What are the guidelines for custom engraving?
- Can I order clip-ons for any frame?
- How do I order single vision reading glasses?
- What do I need to place an order?
- Is there an easy way to reorder a pair I bought previously?
- How do I order additional clip-ons for my Zenni glasses I currently own?
Frame Fit
Frames
- What frames can be ordered as sunglasses?
- My frame is out of stock. Can you notify me when it's back in stock?
- Can I order frames without lenses?
- What is frame personalization?
- Can I get the frames in a different color?
- Do the frames come in different sizes?
Lenses
- What is the best base tint for my mirror finish?
- Blokz UV HEV
- What is the difference between Photochromic and Polarized lenses?
- What are Trivex® lenses?
- What are polycarbonate lenses?
- What are Polarized lenses?
Prescriptions (Rx)
- Workspace Progressives
- What do the numbers printed on my frame mean?
- What if my prescription has expired?
- How do I order non-prescription glasses?
- Can I use my contact lens prescription to order glasses?
- Can you fill prescriptions with prism corrections?
Gift Cards
Shipping
- When can I expect my glasses to arrive?
- What do I do if my package was damaged during shipping?
- I live in one country but want to ship to a different country. Is this possible?
- What countries do you ship to?
- Can you overnight my glasses?
- Do you offer expedited shipping?